Click & Collect and Home Delivery– New!

We now offer Click & Collect and Home Delivery services! 

As we resume our services, we want to provide access to our libraries for those who may not feel ready to come into our buildings or may not be able to visit us due to health concerns. 

Our Click & Collect and Home Delivery services are available online or via Ask Inspire. The service is available in the libraries that have reopened and mobile libraries. However if your library is not yet open, we may be able to provide it from a neighbouring library. This can be discussed with Ask Inspire on 01623 677 200, or email ask@inspireculture.org.uk.

Please see below for information on how the services work and read our FAQs

This is how it works:

Click & Collect

  • Fill in our Click & Collect form or contact Ask Inspire, providing us with some details about the kind of books and DVDs you’d like.
  • Our staff will choose suitable items based on your criteria. 
  • We will get in touch with you by telephone to arrange a convenient collection time. 
  • The collection sessions will operate at specific times when libraries are closed to the general public. 
  • Let us know if you have a friend or family member who can collect and return the items for you.
Overdue charges have now been reinstated – you can renew online or by contacting Ask Inspire. Items can be returned to libraries or at your next Click & Collect session. We are still unable to accept reservations or Inter-Library Loan requests at present as part of Click & Collect. However if you are visiting a library you may reserve and collect items in the usual way.

Home Delivery

  • If you are unable to get to the library yourself due to health concerns, please fill in the Home Delivery form or contact Ask Inspire providing us with some details about the kind of books and DVDs you’d like.
  • Our staff will choose suitable items based on your criteria.
  • We will try to find a volunteer to deliver your books.

To help us operate within government guidelines and to keep you and our staff safe;

  • If you are a Click & Collect customer please bring your own bag.
  • Books for Home Delivery which will be collected by volunteers will be packed in paper carrier bags. Please return books in these bags. 
  • You may wish to quarantine your items for 72 hours before reading.
  • Observe social distancing guidelines during collection. Click here for our full guidelines for visiting our libraries and using our service. 

We are really excited to offer these services to you and we hope you enjoy using them. Please be patient with our staff whilst they get used to this new way of working.  

Please read our FAQs and as always, you can email ask@inspireculture.org.uk or phone on 01623 677 200 if you have any queries.