Click & Collect

Click & Collect will be available during lockdown.

Click & Collect is available during lockdown, please use the booking forms below or contact Ask Inspire 01623 677 200, ask@inspireculture.org.uk. During this time the service may operate slightly differently and may not be available in your location, however Ask Inspire and library colleagues will do everything they can to provide you with the service. 


Inter-library loans and reservations are not available yet with Click & Collect. The service will resume when libraries reopen, where if you are visiting a library you may reserve and collect items in the usual way.

This is how it works:

Click & Collect

  • Fill in our Click & Collect form or contact Ask Inspire, providing us with some details about the kind of books and DVDs you’d like.
  • Our staff will choose suitable items based on your criteria. 
  • We will get in touch with you by telephone to arrange a convenient collection time. 
  • The collection sessions will operate at specific times when libraries are closed to the general public. 
  • Let us know if you have a friend or family member who can collect and return the items for you.
Items can be returned to libraries or at your next Click & Collect session. We are still unable to accept reservations or Inter-Library Loan requests at present as part of Click & Collect. However if you are visiting a library you may reserve and collect items in the usual way (not available during our current closure for lockdown).

Home Delivery

  • If you are unable to get to the library yourself due to health concerns, please fill in the Home Delivery form or contact Ask Inspire providing us with some details about the kind of books and DVDs you’d like.
  • Our staff will choose suitable items based on your criteria.
  • We will try to find a volunteer to deliver your books.

To help us operate within government guidelines and to keep you and our staff safe;

  • If you are a Click & Collect customer please bring your own bag.
  • Books for Home Delivery which will be collected by volunteers will be packed in paper carrier bags. Please return books in these bags. 
  • You may wish to quarantine your items for 72 hours before reading.
  • Observe social distancing guidelines during collection. Click here for our full guidelines for visiting our libraries and using our service. 

We are really excited to offer these services to you and we hope you enjoy using them. Please be patient with our staff whilst they get used to this new way of working.  

Please read our FAQs and as always, you can email ask@inspireculture.org.uk or phone on 01623 677 200 if you have any queries.