Exploring Occupational Studies Level 1 Customer services - Ollerton Library - Community Learning

Ollerton Library, Newark

Key details

Date -
Sessions Mondays: 9:30am - 2:30pm
Tuesdays: 9:30am - 2:30pm
No. sessions 8
Venue Ollerton Library, Newark
For ages 19+
Group size 5 - 15
Cost FREE - £60.75

The qualification is intended to be accessible to a wide range of learners of all abilities. Learners can develop a more ‘hands on’ approach to their learning and gain practical skills, knowledge and understanding in their chosen vocational area

In this unit the learner will understand the consequences of good and poor customer service skills and their role when dealing with complaints from customers.

FREE - if you earn less than £16,009.50 or are on a means-tested benefit.

If you are on a higher-income, the government will pay approximately half of your course fees. The cost to you will be £60.75

PAYMENT HELP AVAILABLE - if you earn more than £16,009.50 but are on a low-income, we might be able to help pay part or all of your course fees. Email: learning@inspireculture.org.uk for an application form or if you have any questions

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