Frequently Asked Questions

Published 16th April 2020

  • Do I need to renew my books?

Your library books will be renewed automatically throughout the crisis, you do not need to take any action.  When we reopen you will be given a further 3 weeks to return or renew your items.

  • My books are due back, will I receive a fine?

There are no fines to pay for items due back after we closed due to the coronavirus (20th March onwards)

  • I had reserved some books, will they still be waiting for me when the libraries open again?

Yes, any books that were reserved before we closed will remain on the system and you will be notified when we reopen. Unfortunately, we are unable to take new reservations during this closure period

  • Can I join the library online?

Yes, you can, just follow this link, it's FREE!

  • I don’t know my membership number; can I get a reminder?

Ring our contact point, Ask Inspire on 01623 677 200.  We will find your membership for you, check that your account is still valid (accounts expire after 3 years and need reactivating), check the details we hold for you are up to date and tell you your PIN number.  Alternatively, you can email us on ask@inspireculture.org.uk

We will make sure you have everything you need to use our services.

  • I don’t know my PIN?

Ring our contact point, Ask Inspire on 01623 677 200.  Have your card with you when you ring.  Alternatively, you can email us on ask@inspireculture.org.uk

  • I’m not a library member, can I borrow some of the online resources?

You will need to join before you can use our services. Click here for joining information. Online resources are free to borrow

  • I have lost my Library card but would like to use your resources?

Ring our contact point, Ask Inspire on 01623 677 200.  We will find your membership for you, check that your account is still valid (accounts expire after 3 years and need reactivating), check the details we hold for you are up to date and tell you your PIN number. Alternatively, you can email us on ask@inspireculture.org.uk

We will make sure you have everything you need to use our services.

  • Can I still put a hold/reservation on a book?

You can’t place a hold/reservation on any item of stock while we are closed due to the coronavirus crisis

  • Does eBooks work on Amazon Kindle?

eBooks can’t be downloaded on to the kindle.  The Kindle is an Amazon product and can only download eBooks from the Amazon online store.  The Amazon fire is a tablet and you can load other types of eBook onto it.

  • Can I access Ancestry at home?

During our closure, we've secured access to Ancestry.co.uk (Library Edition) FREE to Inspire library members. This service is only available as a temporary measure (usually accessible from Inspire libraries and Nottinghamshire Archives PCs only), you'll need your library card and PIN number to access it. Full details can be found here.

 


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