Service Disruptions

Keep up to date on this page with service disruptions and changes across Inspire. Updates are posted here, on individual library pages and on social media @Notts Libraries (Facebook and Twitter). Ask Inspire can be contacted on 01623 677 200 and ask@inspireculture.org.uk.

Carlton Library lunchtime closure - Tuesday 16 August

Unfortunately, due to unforeseen circumstances, Carlton Library will be closed between 1pm and 2pm on Tuesday 16 August.

We apologise for any inconvenience.

East Mobile Route 5 cancelled - Tuesday 16th August 2022

Due to unforeseen circumstances, East Mobile Route 5 will not be running on Tuesday 16th August. This will affect Upper Broughton, Kinoulton and Hickling. 

We apologise for any inconvenience this may cause. 

Sutton-on-Trent Community Partnership Library closure - Saturday 6th August - Tuesday 16th August

The Methodist Church Community Hall in Sutton-on-Trent, which hosts Sutton-on-Trent Community Partnership Library, will be having some minor building works week beginning 8th August and, therefore, we will be unable to open the library for their normal sessions that week.  

The library will close after its scheduled session on Saturday 6th August  9.30-12.30pm and then reopen Tuesday 16th August at 1.30pm.

We apologise for any inconvenience this may cause.

Phone and IT Services Affected - Friday 29 July

Due to a fire at Nottinghamshire County Council House, where our IT support system is based,some of Inspire's phone and IT services have been impacted.

These include:

• All Skype services at libraries, Nottinghamshire Archives, and Eastbourne House, along with Skype services for Inspire colleagues 
• The main phone lines for the Education Library Service, Archives, and Inspire Learning.

The main Ask Inspire number is not affected; nor are our emails, website, social channels, or WiFi services in our libraries. 

Mobile North Route 13 cancelled - Friday 29 July 

Due to an ongoing mechanical issue, Mobile North will be off the road on Friday 29 July. This affects Route 13 for Ranby, Scofton, Harworth, Styrrup and Oldcotes.

We apologise for any inconvenience this may cause.

Press Reader will no longer work on Internet Explorer as of July 31 2022

MS Internet Explorer will be retired on June 15, 2022 by Microsoft. For this reason, PressReader will stop support for Explorer on July 31, 2022.

We want you to get the best experience, so please make sure you're accessing PressReader with the latest version of the following browsers:

- Microsoft Edge

- Firefox

- Google Chrome

- Safari

Removal of remaining covid-19 restrictions

Following the removal of the remaining covid-19 restrictions we have updated our guidance. However we continue to follow voluntary safer behaviours to keep our customers and staff safe. 

There's more information on the government's website.

Ancestry Access

We hope you have enjoyed almost 2 years of free access to Ancestry at home during the pandemic. This was provided to public libraries to give customers enhanced remote access during library closures and government restrictions. From 4 January 2022 free access will only be available in libraries and Nottinghamshire Archives using your library card number and PIN. You can join the library here. Contact Ask Inspire if you have any queries on 01623 677 200. More information and access to Ancestry (library edition) can be found here.

Tuxford Library is now a mobile library service

Beginning Monday 26 July, Tuxford became a mobile library service. Read about Tuxford routes and information.

Change to Audiobook/eMagazines service - issue with Libby app is now fixed

Apologies to our customers who have been trying to access our new service. The issue has been resolved with our supplier. 

Find out more about the switch to Libby. 

Audiobooks previously available through RBdigital have moved to the library’s OverDrive service and available through the Libby app. OverDrive, the leading digital reading platform for libraries worldwide and creator of the Libby app, recently acquired RBdigital. Ebooks checked out in the RBdigital app will be available through the remainder of the lending period, so readers can finish the title without disruption. Holds will not be moved, but library patrons may export their Transaction History from the RBdigital app then borrow or place holds on those titles again in Libby. 

You can still use our BorrowBox and Ulverscroft service for eAudio books and PressReader for eNewspapers and eMagazines - click here to visit the eReading page and find links to these alternative services.

Website Issues

You may experience a web page layout error which obstructs fields from view when inputting your password details to renew your account login; if your browser displays such a layout error, please contact the Ask Inspire team on 01623 677 200 who will assist you with your password and/or book renewal.