Service Disruptions (inc Coronavirus impact)

We’ve worked hard to reopen our libraries and archives with the priority of keeping customers and staff safe. We’ve reviewed our service and reorganised our spaces, introduced social distancing and hygiene measures. Click here for full details of our library service and how we are keeping you and our staff safe. Nottinghamshire Archives reopened on 11 July, their updated service information can be found here.

• Click here for a full library reopening schedule, or check the library pages. 
• Retford Library has reopened followinf refurbishment.
• Mobile Libraries will start again on 14 September offering a Click & Collect service only.
• From 21 September Dukeries Library public access opening times will change to 2-4pm term time only.

Before you visit, please check opening times as these may change over coming weeks and month. 

Coronavirus resources

• Click here for the most up to date public information on Coronavirus.
• Click here to access Inspire resources online.

Since 17 August 2020, items borrowed from the library no longer automatically renew, and overdue charges are back in to effect. This also applies to Retford Library from 14 September.

Most items except DVD and one week loans are due back 3 weeks from the date you borrowed the item. 

Renewing is easy. To renew, call Ask Inspire on 01623 677 200 or click here. (Excludes Retford Library).

Our current opening hours for the ASK Inspire team are 9am - 6pm Monday to Friday and 9am - 4pm Saturday. Please visit our FAQ's page, call 01623 677 200 or email ask@inspireculture.org.uk. Thank you for your patience at this time.

We are delighted to announce that Retford Library reopened its doors to the public on Monday 24 August after an extensive refurbishment. Full details can be found here

Due to the ongoing pandemic and latest government guidance we are unable to host events and activities in our libraries. Many of our events are available digitally through Inspire Online

REFUNDS

·     Ticket holders who booked online via Eventbrite will receive notification of a full refund. Ticket holders who booked with Ask Inspire or in a library and who left contact details will be contacted about their refund.  These ticket holders will not need to contact us or venues directly.

·     If you are a ticket holder who did not leave us any contact details, please contact Ask Inspire about your refund, preferably by email to help us manage the extra volume of enquiries at this time. Email ask@inspireculture.org.uk. Call us on 01623 677 200 only if you are unable to contact us by email.

·      Due to the number of events involved it will take some time to process these refund transactions, as we will not be able to process cheques during the current government directed 'stay at home period'. 

Please bear with us during this busy time, or if you are due a refund by cheque but wish to donate your ticket money to Inspire as a charitable organisation that would be greatly appreciated - just let our Ask Inspire team know. Thank you for your support and patience.

Community/ Family Learning

The Summer Term programme of FREE online learning courses are now available to book. Find out more here.

Study Programmes

All bases are currently closed but this will be reviewed in line with up-to-date government guidance. An update will be released for all learners, parents and carers as soon as possible.

All current Study Programme learners continue to be supported towards qualifications and tutors should be the first point of contact. 

All GCSE grades will be formulated by tutors using work completed during the year as evidence. These will be provided to the OCR examination board before 12 June and the GCSE results will be released to learners on 20 August.

Functional Skills Maths and English final assessment grades will now be formulated by tutors, using learners’ work as evidence. Learners will be informed of the grades before the end of July. 

Virtual open days, in which you can address questions on your future directly to Study Programme tutors, will be running in the coming weeks and details can be found here.

Access to HE

Current learners continue studies remotely, with online support from their tutor. A new course is scheduled to start again October 2020, and we expect to bring you a full programme with a blended learning approach combining online and (if circumstances allow) face to face sessions.

Apprenticeships

Inspire Learning continues to support apprentices. Our staff are providing regular virtual assessment visits with apprentices via Teams and Zoom.

You may experience a web page layout error which obstructs fields from view when inputting your password details to renew your account login; if your browser displays such a layout error, please contact the Ask Inspire team on 01623 677 200 who will assist you with your password and/or book renewal.