You can expect
- Resources which are
relevant, up-to-date and in good physical condition.
- Friendly,
approachable and knowledgeable staff with considerable experience and
appropriate skills in providing and delivering services to schools.
- A resource collection
which meets your needs, whether you choose it yourself from our base or the
mobile, or ask our staff to select it for you using our mail order service.
- An advisory service
that fully meets your needs and offers good value for money.
- A response to letters within 5 working
days and e-mails within 2 working days. If necessary a full reply will
follow within 20 working days.
How we performed in 2014
- 97% of customers
obtained a resource collection which met their needs.
- 100% of initial
advisory visits were made to school within 3 weeks of us being contacted by the
Head Teacher.
- 100% of all advisory work was assessed
as meeting school's' needs and offering good value for money.
What our customers say
- "Very helpful
staff. Lots of good books to meet the needs of the students."
- "Superb
selection – great service!"
- "Great books/friendly
staff"
- "Your librarians are amazingly
knowledgeable and helpful."
