Developing Customer Service Skills (Level 1)

Our Developing Customer Service Skills Level 1 qualification comprises a unit from the Level 1 Award in Exploring Occupational Studies qualification. It is intended to be accessible to a wide range of learners of all abilities. 

Gain a more in depth understanding of customer service skills whilst you develop a ‘hands-on’ approach to your learning and gain practical skills, knowledge and understanding in your chosen vocational area(s). The skills, knowledge and understanding gained may help you prepare for work through real or simulated work situations and may contribute to preparing you for working life beyond education.

What will we cover?

Topics covered in this course include:

  • The benefits to the organisation of good customer service
  • Possible consequences of poor customer service
  • The value of first impressions
  • Positive verbal and non-verbal interaction with customers
  • Respect for the individual being at the heart of good customer service
  • Your role in dealing with complaints from customers.

Who is the course for?

The course is for adults (19+) who would like to develop their own customer service skills and gain a formal qualification.

How can I progress after completing the course?

Upon completion of this course you could progress to our:

  • Level 1 Award in Employability Skills
  • Level 2 Award/Certificate in Employability Skills.

Course cost

The cost of this course is FREE/£60.75.

1)  Free - if you earn less than £20,319 or are on a means-tested benefit.

2) Payment help available - if you earn more than £20,319 but are on a low-income, we might be able to help pay part or all of your course fees. Email: for an application form or if you have any questions.

3) Co-funded - if you are on a higher-income, the government will pay approximately half of your course fees. 

For more information call us on 01623 677 200 or email 

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