1. Home
  2. Services for Schools
  3. Education Library Service

ELS Service Standards and Testimonials

You can expect

  • Resources which are relevant, up-to-date and in good physical condition.
  • Friendly, approachable and knowledgeable staff with considerable experience and appropriate skills in providing and delivering services to schools.
  • A resource collection which meets your needs, whether you choose it yourself from our base or the mobile, or ask our staff to select it for you using our mail order service.
  • An advisory service that fully meets your needs and offers good value for money.
  • A response to letters within 5 working days and e-mails within 2 working days.  If necessary a full reply will follow within 20 working days.

How we performed in 2014

  • 97% of customers obtained a resource collection which met their needs.
  • 100% of initial advisory visits were made to school within 3 weeks of us being contacted by the Head Teacher.
  • 100% of all advisory work was assessed as meeting school's' needs and offering good value for money.

What our customers say

  • "Very helpful staff. Lots of good books to meet the needs of the students."
  • "Superb selection – great service!"
  • "Great books/friendly staff"
  • "Your librarians are amazingly knowledgeable and helpful."